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Service Pricing and Revenue Management

Business

1 students

(0 Rating)

About This Course

See the Curriculum Section for materials and enjoy learning with Imperial Academy.

Module 01: Introduction Hotel Reception and Reservation Assistant

00:05:00
Module 02: Describe how to Converse with Customers

00:03:00
Module 03: Explain the Rules of Email Etiquette

00:04:00
Module 04: Explain the Rules of Grooming and Dress Code

00:04:00
Module 05: Explain the Rules of Telephone Etiquette

00:01:00
Module 06: Describe the Need of Relationship with Customers

00:05:00
Module 07: Explain how to Build Rapport with Customers

00:01:00
Module 08: Describe Roles Responsibilities of Hotel Reception Assistant

00:08:00
Module 09: Explain what is Up selling

00:01:00
Module 10: Explain what is Cross selling

00:01:00
Module 11: Identify the Steps for Selling as Hotel Reception Assistant

00:11:00
Module 12: Describe the Factors Influencing Buying Decision

00:05:00
Module 13: Explain how to Handle Customers Buying Objections

00:01:00
Module 14: Explain how to be Assertive as Hotel Reception Assistant

00:03:00
Module 15: Identify the Steps for Handling Customers Complaints

00:08:00
Module 16: List the Tips for Success as a Hotel Reception

00:03:00