Service Pricing and Revenue Management

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Service Pricing and Revenue Management

See the Curriculum Section for materials and enjoy learning with Imperial Academy.

Course Curriculum

Service Pricing and Revenue Management
Module 01: Introduction Hotel Reception and Reservation Assistant 00:05:00
Module 02: Describe how to Converse with Customers 00:03:00
Module 03: Explain the Rules of Email Etiquette 00:04:00
Module 04: Explain the Rules of Grooming and Dress Code 00:04:00
Module 05: Explain the Rules of Telephone Etiquette 00:01:00
Module 06: Describe the Need of Relationship with Customers 00:05:00
Module 07: Explain how to Build Rapport with Customers 00:01:00
Module 08: Describe Roles Responsibilities of Hotel Reception Assistant 00:08:00
Module 09: Explain what is Up selling 00:01:00
Module 10: Explain what is Cross selling 00:01:00
Module 11: Identify the Steps for Selling as Hotel Reception Assistant 00:11:00
Module 12: Describe the Factors Influencing Buying Decision 00:05:00
Module 13: Explain how to Handle Customers Buying Objections 00:01:00
Module 14: Explain how to be Assertive as Hotel Reception Assistant 00:03:00
Module 15: Identify the Steps for Handling Customers Complaints 00:08:00
Module 16: List the Tips for Success as a Hotel Reception 00:03:00

Certificate of Achievement

Learners will get an certificate of achievement directly at their doorstep after successfully completing the course!

It should also be noted that international students must pay £10 for shipping cost.

CPD Accredited Certification

Upon successfully completing the course, you will be qualified for CPD Accredited Certificate. Certification is available –

Course Info

1 Enrolled
  • Business
  • 1 year
  • Number of Units16
  • Number of Quizzes0
  • 1 hour, 4 minutes