See the Curriculum Section for materials and enjoy learning with Imperial Academy.

Course Curriculum

Service Pricing and Revenue Management
	Module 01: Introduction Hotel Reception and Reservation Assistant	00:05:00
	Module 02: Describe how to Converse with Customers	00:03:00
	Module 03: Explain the Rules of Email Etiquette	00:04:00
	Module 04: Explain the Rules of Grooming and Dress Code	00:04:00
	Module 05: Explain the Rules of Telephone Etiquette	00:01:00
	Module 06: Describe the Need of Relationship with Customers	00:05:00
	Module 07: Explain how to Build Rapport with Customers	00:01:00
	Module 08: Describe Roles Responsibilities of Hotel Reception Assistant	00:08:00
	Module 09: Explain what is Up selling	00:01:00
	Module 10: Explain what is Cross selling	00:01:00
	Module 11: Identify the Steps for Selling as Hotel Reception Assistant	00:11:00
	Module 12: Describe the Factors Influencing Buying Decision	00:05:00
	Module 13: Explain how to Handle Customers Buying Objections	00:01:00
	Module 14: Explain how to be Assertive as Hotel Reception Assistant	00:03:00
	Module 15: Identify the Steps for Handling Customers Complaints	00:08:00
	Module 16: List the Tips for Success as a Hotel Reception	00:03:00