About This Course
Course Curriculum
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Module 01: Introduction Hotel Reception and Reservation Assistant
00:05:00 -
Module 02: Describe how to Converse with Customers
00:03:00 -
Module 03: Explain the Rules of Email Etiquette
00:04:00 -
Module 04: Explain the Rules of Grooming and Dress Code
00:04:00 -
Module 05: Explain the Rules of Telephone Etiquette
00:01:00 -
Module 06: Describe the Need of Relationship with Customers
00:05:00 -
Module 07: Explain how to Build Rapport with Customers
00:01:00 -
Module 08: Describe Roles Responsibilities of Hotel Reception Assistant
00:08:00 -
Module 09: Explain what is Up selling
00:01:00 -
Module 10: Explain what is Cross selling
00:01:00 -
Module 11: Identify the Steps for Selling as Hotel Reception Assistant
00:11:00 -
Module 12: Describe the Factors Influencing Buying Decision
00:05:00 -
Module 13: Explain how to Handle Customers Buying Objections
00:01:00 -
Module 14: Explain how to be Assertive as Hotel Reception Assistant
00:03:00 -
Module 15: Identify the Steps for Handling Customers Complaints
00:08:00 -
Module 16: List the Tips for Success as a Hotel Reception
00:03:00