![Service Pricing and Revenue Management](https://imperialacademy.org.uk/wp-content/uploads/2021/12/Service-Pricing-and-Revenue-Management.jpg)
See the Curriculum Section for materials and enjoy learning with Imperial Academy.
Course Curriculum
Service Pricing and Revenue Management | |||
Module 01: Introduction Hotel Reception and Reservation Assistant | 00:05:00 | ||
Module 02: Describe how to Converse with Customers | 00:03:00 | ||
Module 03: Explain the Rules of Email Etiquette | 00:04:00 | ||
Module 04: Explain the Rules of Grooming and Dress Code | 00:04:00 | ||
Module 05: Explain the Rules of Telephone Etiquette | 00:01:00 | ||
Module 06: Describe the Need of Relationship with Customers | 00:05:00 | ||
Module 07: Explain how to Build Rapport with Customers | 00:01:00 | ||
Module 08: Describe Roles Responsibilities of Hotel Reception Assistant | 00:08:00 | ||
Module 09: Explain what is Up selling | 00:01:00 | ||
Module 10: Explain what is Cross selling | 00:01:00 | ||
Module 11: Identify the Steps for Selling as Hotel Reception Assistant | 00:11:00 | ||
Module 12: Describe the Factors Influencing Buying Decision | 00:05:00 | ||
Module 13: Explain how to Handle Customers Buying Objections | 00:01:00 | ||
Module 14: Explain how to be Assertive as Hotel Reception Assistant | 00:03:00 | ||
Module 15: Identify the Steps for Handling Customers Complaints | 00:08:00 | ||
Module 16: List the Tips for Success as a Hotel Reception | 00:03:00 |
Certificate of Achievement
Learners will get an certificate of achievement directly at their doorstep after successfully completing the course!
It should also be noted that international students must pay £10 for shipping cost.
CPD Accredited Certification
Upon successfully completing the course, you will be qualified for CPD Accredited Certificate. Certification is available –
- PDF Certificate £7.99
- Hard Copy Certificate £14.99
![](https://imperialacademy.org.uk/wp-content/uploads/2021/10/Imperial-Academy-Certificate-Doc-16.11.2021-1.jpg)
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Course Info
- Business
- PRIVATE
- 1 year
- Intermediate
- Number of Units16
- Number of Quizzes0
- 1 hour, 4 minutes
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