Quality Management and Strategic Training - ISO 9001

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90 STUDENTS
Quality Management and Strategic Training - ISO 9001

See the Curriculum Section for materials and enjoy learning with Imperial Academy.

Course Curriculum

Course Structure
Course Structure 00:07:00
Critical Definitions
What is Quality 00:00:00
What is ISO 00:08:00
What is a System – Management System 00:02:00
What is Policy – Quality Policy 00:06:00
What is Vision, Mission & Strategy 00:03:00
QA Vs QC 00:06:00
Effectiveness Vs Efficiency 00:06:00
Verification Vs Validation 00:11:00
Conformity Vs Nonconformity Vs Defect 00:04:00
Correction Vs Corrective Action Vs Preventive Action 00:08:00
Risk & Preventive Action 00:06:00
What is Competence 00:03:00
What is the Context of the Organization 00:05:00
Who are the Interested parties 00:03:00
What are the Needs & expectations 00:05:00
Management System Requirements 00:01:00
Who is a customer 00:02:00
What is Customer Satisfaction 00:06:00
Product Vs Service Vs Process 00:05:00
Document Vs Record 00:06:00
What is Customer Complaint 00:02:00
Measuring Vs Monitoring Vs Performance 00:02:00
Who is Responsible
Who is Responsible 00:12:00
Responsibility Vs Accountability 00:02:00
Quality Management Principles
Quality Management Principles 00:17:00
Major Changes
ISO 9001:2015 Core Concepts 00:08:00
Major terminology Differences 00:04:00
Documented Information 00:07:00
Major changes – Organizational Knowledge 00:05:00
Major changes – Risk Based Thinking 00:06:00
Process Approach
Process Approach Concept-1 00:04:00
What is PDCA 00:05:00
Process Approach Concept-2 00:03:00
Process Approach in ISO 9001:2015 00:04:00
Key Benefits 00:07:00
PDCA in ISO 9001 2015 00:10:00
Context of the Organization
Understanding the Organization and its Context 00:08:00
Internal & External issues 00:03:00
SWOT Analysis 00:06:00
Interested Parties & their Needs & Expectations 00:03:00
KANO Model 00:10:00
Understanding the context – Summary 00:08:00
Choosing your Strategic Objective 00:05:00
Strategic Map Examples-1 00:03:00
Strategic Planning Process 00:06:00
What is a Vision 00:06:00
How to Create a Vision Statement 00:08:00
What is a Mission 00:06:00
SMART GOAL 00:06:00
SMART Goal Example 00:04:00
Strategic Map Examples-2 00:10:00
Context Chapter Summary 00:07:00
Quality Objectives
Quality Objectives & Planning 00:05:00
ISO & SMART 00:02:00
Objectives Origin 00:06:00
Objectives Examples 00:07:00
Goal Vs Objective-1 00:07:00
Goal Vs Objective Example 00:02:00
Goal Vs Objective-2 00:10:00
Performance Evaluation
Performance Evaluation in ISO 9001:2015 00:10:00
Customer Satisfaction 00:06:00
Analysis & Evaluation 00:12:00
Key Performance Indicators 00:08:00
Dashboard Examples 00:07:00
Management Review Meetings 00:11:00
Improvement 00:16:00
Nonconformity & Corrective Action 00:06:00
Nonconformity & Corrective Action Example 00:06:00
Nonconformity & Corrective Action Origin 00:06:00
Continual Improvement 00:01:00
Analysis Mindset 00:09:00
Quantitative Vs Qualitative 00:16:00
Now What
Now What? 00:11:00
Course Summary 00:10:00
Helpful Tools
SIPOC 00:06:00
Flowcharts 00:04:00
Control Charts 00:04:00
Cause and Effect Diagram 00:06:00
Pareto Chart 00:07:00
5 WHYs 00:03:00
Other Tools 00:08:00
Finally! 00:01:00
See you soon
Bonus Lecture 00:02:00

Quality Licence Scheme Endorsed Certificate of Achievement

Learners will get an endorsed certificate of achievement (included with the course) directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.

For ordering additional QLS Certificates, other than this course, the fees will be following with £10 for international shipping only 

CPD Accredited Certification 

Upon successfully completing each of the courses in this package, you will
be qualified for CPD Accredited Certificates. Certification is available –

It should also be noted that international students must pay a £10 shipping cost.

Endorsement

The Quality Licence Scheme has endorsed this course for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Imperial Academy will be able to advise you on any further recognition, for example, progression routes into further and/or higher education.

Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education

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Course Info

5
90 Enrolled
  • Business
  • Management
PRIVATE COURSE
  • PRIVATE
  • 1 year
  • Number of Units84
  • Number of Quizzes0
  • 8 hours, 35 minutes

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