Development
QLS
Business
Healthcare
Health & Fitness
Technology
Teaching
Lifestyle
Design
See the Curriculum Section for materials and enjoy learning with Imperial Academy.
Course Curriculum
| Section 01: Introduction | |||
| Introduction | 00:05:00 | ||
| Lean Six Sigma: An introduction | 00:03:00 | ||
| DMAIC | 00:04:00 | ||
| The benefits of Lean Six Sigma & the toolkit | 00:02:00 | ||
| Scenario for this course | 00:02:00 | ||
| Section 02: Cause and Effect Tools | |||
| Introduction to cause and effect | 00:03:00 | ||
| Ishikawa Diagram | 00:05:00 | ||
| Ishikawa Diagram: Demonstration | 00:05:00 | ||
| 5 Whys | 00:03:00 | ||
| 5 Whys: Demonstration | 00:03:00 | ||
| Pareto Chart | 00:03:00 | ||
| Pareto Chart: Demonstration | 00:03:00 | ||
| C&E Matrix | 00:03:00 | ||
| C&E Matrix: Demonstration | 00:05:00 | ||
| Section 03: Working with Ideas Tools | |||
| Working with ideas introduction | 00:02:00 | ||
| Brainstorming | 00:06:00 | ||
| Brainstorming: Demonstration | 00:02:00 | ||
| Affinity Diagram | 00:04:00 | ||
| Affinity Diagram: Demonstration | 00:03:00 | ||
| Multivoting | 00:03:00 | ||
| Multivoting: Demonstration | 00:04:00 | ||
| Section 04: Process Mapping Tools | |||
| Introduction to Process Maps | 00:03:00 | ||
| Swim lane | 00:04:00 | ||
| Swim lane: Demonstration | 00:07:00 | ||
| SIPOC | 00:03:00 | ||
| SIPOC: Demonstration | 00:04:00 | ||
| Value Stream Map | 00:05:00 | ||
| Value Stream Map: Demonstration | 00:07:00 | ||
| Time Value Map | 00:03:00 | ||
| Time Value Map: Demonstration | 00:03:00 | ||
| Value Add Chart | 00:04:00 | ||
| Value add chart: Demonstration | 00:02:00 | ||
| Spaghetti Diagram | 00:04:00 | ||
| Spaghetti Diagram: Demonstration | 00:05:00 | ||
| Section 05: Voice of the Customer Tools | |||
| Introduction to the voice of the customer | 00:02:00 | ||
| Customer Segmentation | 00:04:00 | ||
| Types and sources of customer data | 00:05:00 | ||
| Interviews | 00:07:00 | ||
| Point of use observations | 00:06:00 | ||
| Focus groups | 00:05:00 | ||
| Surveys | 00:05:00 | ||
| Kano Analysis | 00:04:00 | ||
| Kano Analysis: Demonstration | 00:04:00 | ||
| Critical to Quality Tree | 00:04:00 | ||
| Critical to Quality Tree: Demonstration | 00:02:00 | ||
| Section 06: Close Out | |||
| Close out | 00:04:00 | ||
| Resource | 00:00:00 | ||
Certificate of Achievement
Learners will get an certificate of achievement directly at their doorstep after successfully completing the course!
It should also be noted that international students must pay £10 for shipping cost.
CPD Accredited Certification
Upon successfully completing the course, you will be qualified for CPD Accredited Certificate. Certification is available –
- PDF Certificate £7.99
- Hard Copy Certificate £14.99
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