Development
QLS
Business
Healthcare
Health & Fitness
Technology
Teaching
Lifestyle
Design
About This Course
See the Curriculum Section for materials and enjoy learning with Imperial Academy.
Course Curriculum
-
Introduction
00:05:00 -
Lean Six Sigma: An introduction
00:03:00
-
DMAIC
00:04:00
-
The benefits of Lean Six Sigma & the toolkit
00:02:00
-
Scenario for this course
00:02:00
-
Introduction to cause and effect
00:03:00
-
Ishikawa Diagram
00:05:00
-
Ishikawa Diagram: Demonstration
00:05:00
-
5 Whys
00:03:00
-
5 Whys: Demonstration
00:03:00
-
Pareto Chart
00:03:00
-
Pareto Chart: Demonstration
00:03:00
-
C&E Matrix
00:03:00
-
C&E Matrix: Demonstration
00:05:00
-
Working with ideas introduction
00:02:00
-
Brainstorming
00:06:00
-
Brainstorming: Demonstration
00:02:00
-
Affinity Diagram
00:04:00
-
Affinity Diagram: Demonstration
00:03:00
-
Multivoting
00:03:00
-
Multivoting: Demonstration
00:04:00
-
Introduction to Process Maps
00:03:00
-
Swim lane
00:04:00
-
Swim lane: Demonstration
00:07:00
-
SIPOC
00:03:00
-
SIPOC: Demonstration
00:04:00
-
Value Stream Map
00:05:00
-
Value Stream Map: Demonstration
00:07:00
-
Time Value Map
00:03:00
-
Time Value Map: Demonstration
00:03:00
-
Value Add Chart
00:04:00
-
Value add chart: Demonstration
00:02:00
-
Spaghetti Diagram
00:04:00
-
Spaghetti Diagram: Demonstration
00:05:00
-
Introduction to the voice of the customer
00:02:00
-
Customer Segmentation
00:04:00
-
Types and sources of customer data
00:05:00
-
Interviews
00:07:00
-
Point of use observations
00:06:00
-
Focus groups
00:05:00
-
Surveys
00:05:00
-
Kano Analysis
00:04:00
-
Kano Analysis: Demonstration
00:04:00
-
Critical to Quality Tree
00:04:00
-
Critical to Quality Tree: Demonstration
00:02:00
-
Close out
00:04:00
-
Resource
Subscribe to this course and 2,000+ top‑rated Training Express courses for your organization.
Try imperial academy business
Add to Cart
