About This Course
Course Curriculum
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What This Course Is All About
00:04:00 -
Introduction to the problem
00:05:00 -
The Link Between Leadership and Customer Satisfaction
00:05:00 -
Who Put YOU In Charge?
00:06:00 -
What Does a Leader Actually Do?
00:03:00 -
Leader or Manager?
00:05:00 -
Followers Want Many Things But It All Boils Down To This
00:05:00 -
I.I.I.I.I. Understand You!
00:04:00
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Introduction to the Six C’s – Plus a description of the1st C – Competence
00:05:00 -
The 2nd C – Consistency
00:05:00 -
The 3rd C – Completion
00:03:00 -
The 4th C – Confidence
00:05:00 -
The 5th and 6th C’s – Camaraderie and Commitment
00:06:00
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Introduction to the ‘Fails’
00:02:00 -
Failure of Purpose
00:05:00 -
Failure to Meet Individuals Regularly
00:05:00 -
Failure to Close the Loop
00:05:00 -
Failure to Elicit Challenge
00:04:00 -
Failure to Provide Specific Feedback
00:05:00 -
Failure to Thank
00:03:00 -
Failure to Be Visible
00:04:00
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Consistency not intensity
00:06:00 -
The Most Important Question a Leader Can Ask
00:05:00