About This Course
Course Curriculum
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What This Course Is All About00:04:00
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Introduction to the problem00:05:00
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The Link Between Leadership and Customer Satisfaction00:05:00
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Who Put YOU In Charge?00:06:00
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What Does a Leader Actually Do?00:03:00
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Leader or Manager?00:05:00
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Followers Want Many Things But It All Boils Down To This00:05:00
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I.I.I.I.I. Understand You!00:04:00
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Introduction to the Six C’s – Plus a description of the1st C – Competence00:05:00
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The 2nd C – Consistency00:05:00
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The 3rd C – Completion00:03:00
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The 4th C – Confidence00:05:00
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The 5th and 6th C’s – Camaraderie and Commitment00:06:00
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Introduction to the ‘Fails’00:02:00
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Failure of Purpose00:05:00
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Failure to Meet Individuals Regularly00:05:00
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Failure to Close the Loop00:05:00
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Failure to Elicit Challenge00:04:00
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Failure to Provide Specific Feedback00:05:00
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Failure to Thank00:03:00
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Failure to Be Visible00:04:00
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Consistency not intensity00:06:00
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The Most Important Question a Leader Can Ask00:05:00