Customer Service Executive

4.9( 8 REVIEWS )
Customer Service Executive

Educational accomplishments and income are closely correlated. Education and skill with endorsed certificates from credible and renowned authorities typically lead to better jobs with attractive salaries. Educated and skilled workers also have lower rates of unemployment. Therefore, skills and endorsed certificates to showcase are essential for people early in their careers.

Imperial Academy offers this premium Customer Service Executive course to ensure security in your career. In addition, this comprehensive Customer Service Executive course will assist you in building relevant skills that will help you find a job in the related sectors. Also, the Certificate you’ll get after completing the Customer Service Executive will put your head and shoulder above others in front of potential employers.

Become the person who would attract the results you seek. What you plant now, you will harvest later. So, grab this opportunity and start learning Customer Service Executive!

Learn at your own pace from the comfort of your home, as the rich learning materials of this premium course is accessible from any place at any time. The advanced course curriculums are divided into tiny bite-sized audio-visual modules by industry specialists with years of experience behind them.

Course Curriculum

Customer Service Executive
Module One: Who We Are and What We Do 00:17:00
Module Two: Establishing Your Attitude 00:12:00
Module Three: Identifying and Addressing Customer Needs 00:12:00
Module Four: Generating Return Business 00:14:00
Module Five: In-Person Customer Service 00:10:00
Module Six: Giving Customer Service over the Phone 00:12:00
Module Seven: Providing Electronic Customer Service 00:12:00
Module Eight: Recovering Difficult Customers 00:15:00
Module Nine: Understanding When to Escalate 00:14:00
Mock Exam
Mock Exam – Customer Service Executive 00:20:00
Final Exam
Final Exam – Customer Service Executive 00:20:00

Quality Licence Scheme Endorsed Certificate of Achievement

Learners will get an endorsed certificate of achievement (included with the course) directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.

For ordering additional QLS Certificates, other than this course, the fees will be following with £10 for international shipping only 

CPD Accredited Certification 

Upon successfully completing each of the courses in this package, you will
be qualified for CPD Accredited Certificates. Certification is available –

It should also be noted that international students must pay a £10 shipping cost.


The Quality Licence Scheme has endorsed this course for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Imperial Academy will be able to advise you on any further recognition, for example, progression routes into further and/or higher education.

Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education

Course Info

4 Enrolled
  • Employability
  • 1 year
  • Number of Units9
  • Number of Quizzes2
  • 2 hours, 38 minutes