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Customer Service Executive

Employability
4 students
(8 Rating)

About This Course

Educational accomplishments and income are closely correlated. Education and skill with endorsed certificates from credible and renowned authorities typically lead to better jobs with attractive salaries. Educated and skilled workers also have lower rates of unemployment. Therefore, skills and endorsed certificates to showcase are essential for people early in their careers.

Imperial Academy offers this premium Customer Service Executive course to ensure security in your career. In addition, this comprehensive Customer Service Executive course will assist you in building relevant skills that will help you find a job in the related sectors. Also, the Certificate you’ll get after completing the Customer Service Executive will put your head and shoulder above others in front of potential employers.

Become the person who would attract the results you seek. What you plant now, you will harvest later. So, grab this opportunity and start learning Customer Service Executive!

Learn at your own pace from the comfort of your home, as the rich learning materials of this premium course is accessible from any place at any time. The advanced course curriculums are divided into tiny bite-sized audio-visual modules by industry specialists with years of experience behind them.

Course Curriculum

  • file Module One: Who We Are and What We Do
    00:17:00
  • file Module Two: Establishing Your Attitude
    00:12:00
  • file Module Three: Identifying and Addressing Customer Needs
    00:12:00
  • file Module Four: Generating Return Business
    00:14:00
  • file Module Five: In-Person Customer Service
    00:10:00
  • file Module Six: Giving Customer Service over the Phone
    00:12:00
  • file Module Seven: Providing Electronic Customer Service
    00:12:00
  • file Module Eight: Recovering Difficult Customers
    00:15:00
  • file Module Nine: Understanding When to Escalate
    00:14:00

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