About This Course
Course Curriculum
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Module One: Who We Are and What We Do00:17:00
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Module Two: Establishing Your Attitude00:12:00
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Module Three: Identifying and Addressing Customer Needs00:12:00
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Module Four: Generating Return Business00:14:00
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Module Five: In-Person Customer Service00:10:00
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Module Six: Giving Customer Service over the Phone00:12:00
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Module Seven: Providing Electronic Customer Service00:12:00
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Module Eight: Recovering Difficult Customers00:15:00
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Module Nine: Understanding When to Escalate00:14:00
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Mock Exam – Customer Service Executive00:20:00
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Final Exam – Customer Service Executive00:20:00