About This Course
Course Curriculum
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Module One: Who We Are and What We Do
00:17:00 -
Module Two: Establishing Your Attitude
00:12:00 -
Module Three: Identifying and Addressing Customer Needs
00:12:00 -
Module Four: Generating Return Business
00:14:00 -
Module Five: In-Person Customer Service
00:10:00 -
Module Six: Giving Customer Service over the Phone
00:12:00 -
Module Seven: Providing Electronic Customer Service
00:12:00 -
Module Eight: Recovering Difficult Customers
00:15:00 -
Module Nine: Understanding When to Escalate
00:14:00
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Mock Exam – Customer Service Executive
00:20:00
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Final Exam – Customer Service Executive
00:20:00

Development
QLS
Business
Healthcare
Health & Fitness
Technology
Teaching
Lifestyle
Design




