Educational accomplishments and income are closely correlated. Education and skill with endorsed certificates from credible and renowned authorities typically lead to better jobs with attractive salaries. Educated and skilled workers also have lower rates of unemployment. Therefore, skills and endorsed certificates to showcase are essential for people early in their careers.
Imperial Academy offers this premium Customer Service Diploma course to ensure security in your career. In addition, this comprehensive Customer Service Diploma course will assist you in building relevant skills that will help you find a job in the related sectors. Also, the Certificate you’ll get after completing the Customer Service Diploma will put your head and shoulder above others in front of potential employers.
Become the person who would attract the results you seek. What you plant now, you will harvest later. So, grab this opportunity and start learning Customer Service Diploma!
Learn at your own pace from the comfort of your home, as the rich learning materials of this premium course is accessible from any place at any time. The advanced course curriculums are divided into tiny bite-sized audio-visual modules by industry specialists with years of experience behind them.
|Understanding Customer Service|
|Understanding Customer Service||00:17:00|
|Identifying Customer Expectations||00:06:00|
|Providing Excellent Customer Service||00:07:00|
|Focusing on the Customer|
|Focusing on the Customer||00:08:00|
|Customer Service and the Telephone|
|Customer Service and the Telephone||00:08:00|
|Identifying Basic Communication Techniques||00:09:00|
|Formal and Informal Communication||00:02:00|
|Verbal and Non-verbal Communication|
|Describing Verbal and Non-verbal Communication||00:04:00|
|Understanding Body Language||00:05:00|
|Making Effective Presentations||00:10:00|
|Fundamentals of Productive Meetings||00:08:00|
|Communicating with Graphics|
|Creating Graphics for Business Communication||00:04:00|
|Communicating Static Information||00:03:00|
|Communicating Dynamic Information||00:03:00|
|Effectively Working for Your Boss|
|Representing Your Boss||00:06:00|
|Communicating Your Boss’s Decisions||00:03:00|
|Supporting Your Boss and Colleagues||00:04:00|
|Building a Partnership with Your Boss||00:13:00|
|Effective Energy Distribution|
|Working with Your Personal Style|
|Personal World View||00:10:00|
|Building Your Toolbox|
|A Building Your Toolbox||00:10:00|
|Establishing Your Action Plan|
|Establishing Your Action Plan||00:11:00|
Quality Licence Scheme Endorsed Certificate of Achievement
Learners will get an endorsed certificate of achievement (included with the course) directly at their doorstep after successfully completing the package! It should be noted that international students must pay a £10 shipping cost.
For ordering additional QLS Certificates, other than this course, the fees will be following with £10 for international shipping only
CPD Accredited Certification
Upon successfully completing each of the courses in this package, you will
be qualified for CPD Accredited Certificates. Certification is available –
It should also be noted that international students must pay a £10 shipping cost.
The Quality Licence Scheme has endorsed this course for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Imperial Academy will be able to advise you on any further recognition, for example, progression routes into further and/or higher education.
Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education