Development
QLS
Business
Healthcare
Health & Fitness
Technology
Teaching
Lifestyle
Design
About This Course
- Overview
Educational accomplishments and income are closely correlated. Education and skill with endorsed certificates from credible and renowned authorities typically lead to better jobs with attractive salaries. Educated and skilled workers also have lower rates of unemployment. Therefore, skills and endorsed certificates to showcase are essential for people early in their careers.
- Why Choose Imperial Academy?
Imperial Academy offers this premium Customer Service Diploma course to ensure security in your career. In addition, this comprehensive Customer Service Diploma course will assist you in building relevant skills that will help you find a job in the related sectors. Also, the Certificate you’ll get after completing the Customer Service Diploma will put your head and shoulder above others in front of potential employers.
Become the person who would attract the results you seek. What you plant now, you will harvest later. So, grab this opportunity and start learning Customer Service Diploma!
- What Imperial Academy Offers You
- QLS/ CPD/ CIQ Accredited
- 24/7 Assistance from our Support Team
- 100% Online
- Self-paced course
- Bite-sized Audio-visual Modules
- Rich Learning Materials
- Developed by Industry Specialists
- Career Guidance
- Course Design
Learn at your own pace from the comfort of your home, as the rich learning materials of this premium course is accessible from any place at any time. The advanced course curriculums are divided into tiny bite-sized audio-visual modules by industry specialists with years of experience behind them.
- Audio-visual Lessons
- Online Study Materials
Course Curriculum
-
Understanding Customer Service
00:17:00 -
Identifying Customer Expectations
00:06:00
-
Providing Excellent Customer Service
00:07:00
-
Focusing on the Customer
00:08:00
-
Customer Service and the Telephone
00:08:00
-
Handling Complaints
00:12:00
-
Enduring Stress
00:13:00
-
Identifying Basic Communication Techniques
00:09:00
-
Formal and Informal Communication
00:02:00
-
Describing Verbal and Non-verbal Communication
00:04:00
-
Understanding Body Language
00:05:00
-
Making Effective Presentations
00:10:00
-
Fundamentals of Productive Meetings
00:08:00
-
Written Communication
00:13:00
-
Electronic Communication
00:19:00
-
Creating Graphics for Business Communication
00:04:00
-
Communicating Static Information
00:03:00
-
Communicating Dynamic Information
00:03:00
-
Representing Your Boss
00:06:00
-
Communicating Your Boss’s Decisions
00:03:00
-
Supporting Your Boss and Colleagues
00:04:00
-
Building a Partnership with Your Boss
00:13:00
-
Identifying Goals
00:10:00
-
Energy Distribution
00:09:00
-
Time Logs
00:11:00
-
Personal World View
00:10:00
-
Strengths
00:09:00
-
A Building Your Toolbox
00:10:00
-
Establishing Your Action Plan
00:11:00
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