About This Course

Description:

Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent.  

Who is the course for?

• Call center agents or customer service representatives who need to acquire skills for their profession.
• People who are interested in call center customer service training.

Entry Requirement:

• This course is available to all learners, of all academic backgrounds.
• Learners should be aged 16 or over to undertake the qualification.
• Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:  

• At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
• Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.

Certification:

• After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.
• PDF certificate’s turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

• Affordable, engaging & high-quality e-learning study materials;
• Tutorial videos/materials from the industry leading experts;
• Study in a user-friendly, advanced online learning platform;
• Efficient exam systems for the assessment and instant result;
• The UK & internationally recognized accredited qualification;
• Access to course content on mobile, tablet or desktop from anywhere anytime;
• The benefit of applying for NUS Extra Discount Card;
• 24/7 student support via email.

Career Path:

The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers:

• Administration Assistant
• Call Center Agents
• Customer Service Representative
• Online Assistant
• Telephone Assistant.

Course Curriculum