Development
QLS
Business
Healthcare
Health & Fitness
Technology
Teaching
Lifestyle
Design
About This Course
See the Curriculum Section for materials and enjoy learning with Imperial Academy.
Course Curriculum
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Course Structure
00:07:00
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What is Quality
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What is ISO
00:08:00
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What is a System – Management System
00:02:00
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What is Policy – Quality Policy
00:06:00
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What is Vision, Mission & Strategy
00:03:00
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QA Vs QC
00:06:00
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Effectiveness Vs Efficiency
00:06:00
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Verification Vs Validation
00:11:00
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Conformity Vs Nonconformity Vs Defect
00:04:00
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Correction Vs Corrective Action Vs Preventive Action
00:08:00
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Risk & Preventive Action
00:06:00
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What is Competence
00:03:00
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What is the Context of the Organization
00:05:00
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Who are the Interested parties
00:03:00
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What are the Needs & expectations
00:05:00
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Management System Requirements
00:01:00
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Who is a customer
00:02:00
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What is Customer Satisfaction
00:06:00
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Product Vs Service Vs Process
00:05:00
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Document Vs Record
00:06:00
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What is Customer Complaint
00:02:00
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Measuring Vs Monitoring Vs Performance
00:02:00
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Who is Responsible
00:12:00
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Responsibility Vs Accountability
00:02:00
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Quality Management Principles
00:17:00
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ISO 9001:2015 Core Concepts
00:08:00
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Major terminology Differences
00:04:00
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Documented Information
00:07:00
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Major changes – Organizational Knowledge
00:05:00
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Major changes – Risk Based Thinking
00:06:00
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Process Approach Concept-1
00:04:00
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What is PDCA
00:05:00
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Process Approach Concept-2
00:03:00
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Process Approach in ISO 9001:2015
00:04:00
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Key Benefits
00:07:00
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PDCA in ISO 9001 2015
00:10:00
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Understanding the Organization and its Context
00:08:00
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Internal & External issues
00:03:00
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SWOT Analysis
00:06:00
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Interested Parties & their Needs & Expectations
00:03:00
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KANO Model
00:10:00
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Understanding the context – Summary
00:08:00
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Choosing your Strategic Objective
00:05:00
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Strategic Map Examples-1
00:03:00
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Strategic Planning Process
00:06:00
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What is a Vision
00:06:00
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How to Create a Vision Statement
00:08:00
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What is a Mission
00:06:00
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SMART GOAL
00:06:00
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SMART Goal Example
00:04:00
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Strategic Map Examples-2
00:10:00
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Context Chapter Summary
00:07:00
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Quality Objectives & Planning
00:05:00
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ISO & SMART
00:02:00
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Objectives Origin
00:06:00
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Objectives Examples
00:07:00
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Goal Vs Objective-1
00:07:00
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Goal Vs Objective Example
00:02:00
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Goal Vs Objective-2
00:10:00
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Performance Evaluation in ISO 9001:2015
00:10:00
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Customer Satisfaction
00:06:00
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Analysis & Evaluation
00:12:00
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Key Performance Indicators
00:08:00
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Dashboard Examples
00:07:00
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Management Review Meetings
00:11:00
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Improvement
00:16:00
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Nonconformity & Corrective Action
00:06:00
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Nonconformity & Corrective Action Example
00:06:00
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Nonconformity & Corrective Action Origin
00:06:00
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Continual Improvement
00:01:00
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Analysis Mindset
00:09:00
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Quantitative Vs Qualitative
00:16:00
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Now What?
00:11:00
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Course Summary
00:10:00
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SIPOC
00:06:00
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Flowcharts
00:04:00
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Control Charts
00:04:00
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Cause and Effect Diagram
00:06:00
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Pareto Chart
00:07:00
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5 WHYs
00:03:00
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Other Tools
00:08:00
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Finally!
00:01:00
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Bonus Lecture
00:02:00
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