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See the Curriculum Section for materials and enjoy learning with Imperial Academy.
Course Curriculum
Section 01: Introduction | |||
Introduction | 00:05:00 | ||
Lean Six Sigma: An introduction | 00:03:00 | ||
DMAIC | 00:04:00 | ||
The benefits of Lean Six Sigma & the toolkit | 00:02:00 | ||
Scenario for this course | 00:02:00 | ||
Section 02: Cause and Effect Tools | |||
Introduction to cause and effect | 00:03:00 | ||
Ishikawa Diagram | 00:05:00 | ||
Ishikawa Diagram: Demonstration | 00:05:00 | ||
5 Whys | 00:03:00 | ||
5 Whys: Demonstration | 00:03:00 | ||
Pareto Chart | 00:03:00 | ||
Pareto Chart: Demonstration | 00:03:00 | ||
C&E Matrix | 00:03:00 | ||
C&E Matrix: Demonstration | 00:05:00 | ||
Section 03: Working with Ideas Tools | |||
Working with ideas introduction | 00:02:00 | ||
Brainstorming | 00:06:00 | ||
Brainstorming: Demonstration | 00:02:00 | ||
Affinity Diagram | 00:04:00 | ||
Affinity Diagram: Demonstration | 00:03:00 | ||
Multivoting | 00:03:00 | ||
Multivoting: Demonstration | 00:04:00 | ||
Section 04: Process Mapping Tools | |||
Introduction to Process Maps | 00:03:00 | ||
Swim lane | 00:04:00 | ||
Swim lane: Demonstration | 00:07:00 | ||
SIPOC | 00:03:00 | ||
SIPOC: Demonstration | 00:04:00 | ||
Value Stream Map | 00:05:00 | ||
Value Stream Map: Demonstration | 00:07:00 | ||
Time Value Map | 00:03:00 | ||
Time Value Map: Demonstration | 00:03:00 | ||
Value Add Chart | 00:04:00 | ||
Value add chart: Demonstration | 00:02:00 | ||
Spaghetti Diagram | 00:04:00 | ||
Spaghetti Diagram: Demonstration | 00:05:00 | ||
Section 05: Voice of the Customer Tools | |||
Introduction to the voice of the customer | 00:02:00 | ||
Customer Segmentation | 00:04:00 | ||
Types and sources of customer data | 00:05:00 | ||
Interviews | 00:07:00 | ||
Point of use observations | 00:06:00 | ||
Focus groups | 00:05:00 | ||
Surveys | 00:05:00 | ||
Kano Analysis | 00:04:00 | ||
Kano Analysis: Demonstration | 00:04:00 | ||
Critical to Quality Tree | 00:04:00 | ||
Critical to Quality Tree: Demonstration | 00:02:00 | ||
Section 06: Close Out | |||
Close out | 00:04:00 | ||
Resource | 00:00:00 |
Certificate of Achievement
Learners will get an certificate of achievement directly at their doorstep after successfully completing the course!
It should also be noted that international students must pay £10 for shipping cost.
CPD Accredited Certification
Upon successfully completing the course, you will be qualified for CPD Accredited Certificate. Certification is available –
- PDF Certificate £7.99
- Hard Copy Certificate £14.99
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Course Info
- Business
- Management
- PRIVATE
- 1 year
- Intermediate
- Number of Units47
- Number of Quizzes0
- 2 hours, 59 minutes
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