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About This Course
- Overview
Imagine a thriving marketplace bustling with activity. The crowd is full of potential customers, each one unique with their own preferences and needs. Amidst this buzz, how do you foster meaningful relationships with customers, transforming them into loyal patrons of your brand? Our course, “Customer Relationship Management” (CRM), is the map to this treasure trove of customer loyalty and satisfaction.
In the dynamic realm of business, CRM is your secret weapon. It is the art and science of understanding your customers, foreseeing their needs and creating value propositions that make them feel seen, heard, and valued. With our carefully structured course, you’ll learn the strategies to build and nurture this crucial bond, converting a one-time customer into a long-term ambassador of your brand.
“Customer Relationship Management” is not just a course; it’s a transformative journey that empowers you to connect with your customers on a deeper level. Let us help you uncover the tools and strategies to create meaningful customer experiences and a thriving business. After all, customers are the heart of every business, and it’s time for you to master the art of winning them over.
- Why Choose Imperial Academy?
Imperial Academy offers this premium Customer Relationship Management (CRM) course to ensure security in your career. In addition, this comprehensive Customer Relationship Management (CRM) course will assist you in building relevant skills that will help you find a job in the related sectors. Also, the Certificate you’ll get after completing the Customer Relationship Management (CRM) will put your head and shoulder above others in front of potential employers.
Become the person who would attract the results you seek. What you plant now, you will harvest later. So, grab this opportunity and start learning Customer Relationship Management (CRM)!
- What Imperial Academy Offers You
- QLS/ CPD/ CIQ Accredited
- 24/7 Assistance from our Support Team
- 100% Online
- Self-paced course
- Bite-sized Audio-visual Modules
- Rich Learning Materials
- Developed by Industry Specialists
- Career Guidance
- Course Design
Learn at your own pace from the comfort of your home, as the rich learning materials of this premium course is accessible from any place at any time. The advanced course curriculums are divided into tiny bite-sized audio-visual modules by industry specialists with years of experience behind them.
- Audio-visual Lessons
- Online Study Materials
Course Curriculum
-
Introduction to Customer Relationship Management (CRM)
00:22:00 -
CRM Fundamentals
00:24:00
-
CRM Strategies
00:33:00
-
Data Analysis in CRM
00:28:00
-
CRM Databases
00:21:00
-
Deepening Customer Relationship
00:23:00
-
Handling Customer Complaints
00:22:00
-
Future of CRM
00:25:00
-
Understanding Customer Service
00:17:00
-
Identifying Customer Expectations
00:06:00
-
Providing Excellent Customer Service
00:07:00
-
Focusing on the Customer
00:08:00
-
Customer Service and the Telephone
00:08:00
-
Handling Complaints
00:12:00
-
Enduring Stress
00:13:00
-
Identifying Basic Communication Techniques
00:09:00
-
Formal and Informal Communication
00:02:00
-
Describing Verbal and Non-verbal Communication
00:04:00
-
Understanding Body Language
00:05:00
-
Making Effective Presentations
00:10:00
-
Fundamentals of Productive Meetings
00:08:00
-
Written Communication
00:13:00
-
Electronic Communication
00:19:00
-
Creating Graphics for Business Communication
00:04:00
-
Communicating Static Information
00:03:00
-
Communicating Dynamic Information
00:03:00
-
Representing Your Boss
00:06:00
-
Communicating Your Boss’s Decisions
00:03:00
-
Supporting Your Boss and Colleagues
00:04:00
-
Building a Partnership with Your Boss
00:13:00
-
Identifying Goals
00:10:00
-
Energy Distribution
00:09:00
-
Time Logs
00:11:00
-
Personal World View
00:10:00
-
Strengths
00:09:00
-
A Building Your Toolbox
00:10:00
-
Establishing Your Action Plan
00:11:00
-
Navigate in Microsoft Word
00:12:00
-
Create and Save Word Documents
00:24:00
-
Manage Your Workspace
00:06:00
-
Edit Documents
00:16:00
-
Preview and Print Documents
00:04:00
-
Customize the Word Environment
00:08:00
-
Apply Character Formatting
00:17:00
-
Control Paragraph Layout
00:19:00
-
Align Text Using Tabs
00:07:00
-
Display Text in Bulleted or Numbered Lists
00:03:00
-
Apply Borders and Shading
00:04:00
-
Make Repetitive Edits
00:06:00
-
Apply Repetitive Formatting
00:10:00
-
Use Styles to Streamline Repetitive Formatting Tasks
00:14:00
-
Sort a List
00:05:00
-
Format a List
00:06:00
-
Insert a Table
00:07:00
-
Modify a Table
00:06:00
-
Format a Table
00:03:00
-
Convert Text to a Table
00:04:00
-
Insert Symbols and Special Characters
00:04:00
-
Add Images to a Document
00:11:00
-
Apply a Page Border and Color
00:03:00
-
Add Headers and Footers
00:06:00
-
Control Page Layout
00:05:00
-
Add a Watermark
00:04:00
-
Check Spelling Grammar and Readability
00:07:00
-
Use Research Tools
00:06:00
-
Check Accessibility
00:03:00
-
Save a Document to Other Formats
00:04:00
-
Navigate the Excel User Interface
00:28:00
-
Use Excel Commands
00:10:00
-
Create and Save a Basic Workbook
00:19:00
-
Enter Cell Data
00:12:00
-
Use Excel Help
00:05:00
-
Create Worksheet Formulas
00:15:00
-
Insert Functions
00:17:00
-
Reuse Formulas and Functions
00:17:00
-
Insert, Delete, and Adjust Cells, Columns, and Rows
00:10:00
-
Search for and Replace Data
00:12:00
-
Use Proofing and Research Tools
00:07:00
-
Apply Text Formats
00:16:00
-
Apply Number Format
00:08:00
-
Align Cell Contents
00:10:00
-
Apply Styles and Themes
00:12:00
-
Apply Basic Conditional Formatting
00:11:00
-
Create and Use Templates
00:08:00
-
Preview and Print a Workbook
00:10:00
-
Set Up the Page Layout
00:09:00
-
Configure Headers and Footers
00:07:00
-
Manage Worksheets
00:05:00
-
Manage Workbook and Worksheet Views
00:07:00
-
Manage Workbook Properties
00:06:00
-
Getting Started
00:05:00
-
The Right Attitude Starts with You
00:25:00
-
Stress Management (Internal Stressors)
00:35:00
-
Stress Management (External Stressors)
00:25:00
-
Transactional Analysis
00:25:00
-
Why are Some Customers Difficult
00:25:00
-
Dealing with the Customer Over the Phone
00:35:00
-
Dealing with the Customer In Person
00:25:00
-
Sensitivity in Dealing with Customers
00:30:00
-
Scenarios of Dealing with a Difficult Customer
00:15:00
-
Following up With a Customer Once You Have Addressed Their Issue
00:12:00
-
Wrapping Up
00:07:00
-
Introduction To Retail Customer Service
00:15:00
-
Understanding Customer Expectations
00:10:00
-
Customer Value And Satisfaction
00:15:00
-
Customer Service And Customer Satisfaction In Retailing
00:10:00
-
Importance of measuring customer satisfaction
00:20:00
-
Strategic Management
00:30:00
-
Types of Decision making Process
00:15:00
-
Provide Customer Service Excellence To The External Customer
00:30:00
-
Provide Customer Service Excellence To The Internal Customer
00:10:00
-
Standards of Performance
00:30:00
-
The Retail Marketing Mix
00:30:00
-
Levels Of Customer Satisfaction
00:15:00
-
Brand Loyalty
00:15:00
-
Customer Satisfaction Questionnaire
00:15:00
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