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- Overview
Imagine a thriving marketplace bustling with activity. The crowd is full of potential customers, each one unique with their own preferences and needs. Amidst this buzz, how do you foster meaningful relationships with customers, transforming them into loyal patrons of your brand? Our course, “Customer Relationship Management” (CRM), is the map to this treasure trove of customer loyalty and satisfaction.
In the dynamic realm of business, CRM is your secret weapon. It is the art and science of understanding your customers, foreseeing their needs and creating value propositions that make them feel seen, heard, and valued. With our carefully structured course, you’ll learn the strategies to build and nurture this crucial bond, converting a one-time customer into a long-term ambassador of your brand.
“Customer Relationship Management” is not just a course; it’s a transformative journey that empowers you to connect with your customers on a deeper level. Let us help you uncover the tools and strategies to create meaningful customer experiences and a thriving business. After all, customers are the heart of every business, and it’s time for you to master the art of winning them over.
- Why Choose Imperial Academy?
Imperial Academy offers this premium Customer Relationship Management (CRM) course to ensure security in your career. In addition, this comprehensive Customer Relationship Management (CRM) course will assist you in building relevant skills that will help you find a job in the related sectors. Also, the Certificate you’ll get after completing the Customer Relationship Management (CRM) will put your head and shoulder above others in front of potential employers.
Become the person who would attract the results you seek. What you plant now, you will harvest later. So, grab this opportunity and start learning Customer Relationship Management (CRM)!
- What Imperial Academy Offers You
- QLS/ CPD/ CIQ Accredited
- 24/7 Assistance from our Support Team
- 100% Online
- Self-paced course
- Bite-sized Audio-visual Modules
- Rich Learning Materials
- Developed by Industry Specialists
- Career Guidance
- Course Design
Learn at your own pace from the comfort of your home, as the rich learning materials of this premium course is accessible from any place at any time. The advanced course curriculums are divided into tiny bite-sized audio-visual modules by industry specialists with years of experience behind them.
- Audio-visual Lessons
- Online Study Materials
Course Curriculum
| Customer Relationship Management (CRM) - Updated Version | |||
| Introduction to Customer Relationship Management (CRM) | 00:22:00 | ||
| CRM Fundamentals | 00:24:00 | ||
| CRM Strategies | 00:33:00 | ||
| Data Analysis in CRM | 00:28:00 | ||
| CRM Databases | 00:21:00 | ||
| Deepening Customer Relationship | 00:23:00 | ||
| Handling Customer Complaints | 00:22:00 | ||
| Future of CRM | 00:25:00 | ||
| Customer Relationship Management (CRM) - Old Version | |||
| ***Customer Service Training*** | |||
| Understanding Customer Service | |||
| Understanding Customer Service | 00:17:00 | ||
| Identifying Customer Expectations | 00:06:00 | ||
| Providing Excellent Customer Service | 00:07:00 | ||
| Focusing on the Customer | |||
| Focusing on the Customer | 00:08:00 | ||
| Customer Service and the Telephone | |||
| Customer Service and the Telephone | 00:08:00 | ||
| Handling Complaints | |||
| Handling Complaints | 00:12:00 | ||
| Enduring Stress | |||
| Enduring Stress | 00:13:00 | ||
| Business Communication | |||
| Identifying Basic Communication Techniques | 00:09:00 | ||
| Formal and Informal Communication | 00:02:00 | ||
| Verbal and Non-verbal Communication | |||
| Describing Verbal and Non-verbal Communication | 00:04:00 | ||
| Understanding Body Language | 00:05:00 | ||
| Making Effective Presentations | 00:10:00 | ||
| Fundamentals of Productive Meetings | 00:08:00 | ||
| Written Communication | |||
| Written Communication | 00:13:00 | ||
| Electronic Communication | |||
| Electronic Communication | 00:19:00 | ||
| Communicating with Graphics | |||
| Creating Graphics for Business Communication | 00:04:00 | ||
| Communicating Static Information | 00:03:00 | ||
| Communicating Dynamic Information | 00:03:00 | ||
| Effectively Working for Your Boss | |||
| Representing Your Boss | 00:06:00 | ||
| Communicating Your Boss’s Decisions | 00:03:00 | ||
| Supporting Your Boss and Colleagues | 00:04:00 | ||
| Building a Partnership with Your Boss | 00:13:00 | ||
| Identifying Goals | |||
| Identifying Goals | 00:10:00 | ||
| Effective Energy Distribution | |||
| Energy Distribution | 00:09:00 | ||
| Time Logs | 00:11:00 | ||
| Working with Your Personal Style | |||
| Personal World View | 00:10:00 | ||
| Strengths | 00:09:00 | ||
| Building Your Toolbox | |||
| A Building Your Toolbox | 00:10:00 | ||
| Establishing Your Action Plan | |||
| Establishing Your Action Plan | 00:11:00 | ||
| Getting Started with Word | |||
| Navigate in Microsoft Word | 00:12:00 | ||
| Create and Save Word Documents | 00:24:00 | ||
| Manage Your Workspace | 00:06:00 | ||
| Edit Documents | 00:16:00 | ||
| Preview and Print Documents | 00:04:00 | ||
| Customize the Word Environment | 00:08:00 | ||
| Formatting Text and Paragraphs | |||
| Apply Character Formatting | 00:17:00 | ||
| Control Paragraph Layout | 00:19:00 | ||
| Align Text Using Tabs | 00:07:00 | ||
| Display Text in Bulleted or Numbered Lists | 00:03:00 | ||
| Apply Borders and Shading | 00:04:00 | ||
| Working More Efficiently | |||
| Make Repetitive Edits | 00:06:00 | ||
| Apply Repetitive Formatting | 00:10:00 | ||
| Use Styles to Streamline Repetitive Formatting Tasks | 00:14:00 | ||
| Managing Lists | |||
| Sort a List | 00:05:00 | ||
| Format a List | 00:06:00 | ||
| Adding Tables | |||
| Insert a Table | 00:07:00 | ||
| Modify a Table | 00:06:00 | ||
| Format a Table | 00:03:00 | ||
| Convert Text to a Table | 00:04:00 | ||
| Inserting Graphic Objects | |||
| Insert Symbols and Special Characters | 00:04:00 | ||
| Add Images to a Document | 00:11:00 | ||
| Controlling Page Appearance | |||
| Apply a Page Border and Color | 00:03:00 | ||
| Add Headers and Footers | 00:06:00 | ||
| Control Page Layout | 00:05:00 | ||
| Add a Watermark | 00:04:00 | ||
| Preparing to Publish a Document | |||
| Check Spelling Grammar and Readability | 00:07:00 | ||
| Use Research Tools | 00:06:00 | ||
| Check Accessibility | 00:03:00 | ||
| Save a Document to Other Formats | 00:04:00 | ||
| Getting Started with Microsoft Office Excel 2016 | |||
| Navigate the Excel User Interface | 00:28:00 | ||
| Use Excel Commands | 00:10:00 | ||
| Create and Save a Basic Workbook | 00:19:00 | ||
| Enter Cell Data | 00:12:00 | ||
| Use Excel Help | 00:05:00 | ||
| Performing Calculations | |||
| Create Worksheet Formulas | 00:15:00 | ||
| Insert Functions | 00:17:00 | ||
| Reuse Formulas and Functions | 00:17:00 | ||
| Modifying a Worksheet | |||
| Insert, Delete, and Adjust Cells, Columns, and Rows | 00:10:00 | ||
| Search for and Replace Data | 00:12:00 | ||
| Use Proofing and Research Tools | 00:07:00 | ||
| Formatting a Worksheet | |||
| Apply Text Formats | 00:16:00 | ||
| Apply Number Format | 00:08:00 | ||
| Align Cell Contents | 00:10:00 | ||
| Apply Styles and Themes | 00:12:00 | ||
| Apply Basic Conditional Formatting | 00:11:00 | ||
| Create and Use Templates | 00:08:00 | ||
| Printing Workbooks | |||
| Preview and Print a Workbook | 00:10:00 | ||
| Set Up the Page Layout | 00:09:00 | ||
| Configure Headers and Footers | 00:07:00 | ||
| Managing Workbooks | |||
| Manage Worksheets | 00:05:00 | ||
| Manage Workbook and Worksheet Views | 00:07:00 | ||
| Manage Workbook Properties | 00:06:00 | ||
| ***Certificate in Handling a Difficult Customer*** | |||
| Getting Started | 00:05:00 | ||
| The Right Attitude Starts with You | 00:25:00 | ||
| Stress Management (Internal Stressors) | 00:35:00 | ||
| Stress Management (External Stressors) | 00:25:00 | ||
| Transactional Analysis | 00:25:00 | ||
| Why are Some Customers Difficult | 00:25:00 | ||
| Dealing with the Customer Over the Phone | 00:35:00 | ||
| Dealing with the Customer In Person | 00:25:00 | ||
| Sensitivity in Dealing with Customers | 00:30:00 | ||
| Scenarios of Dealing with a Difficult Customer | 00:15:00 | ||
| Following up With a Customer Once You Have Addressed Their Issue | 00:12:00 | ||
| Wrapping Up | 00:07:00 | ||
| ***Retail Customer Service Diploma*** | |||
| Introduction To Retail Customer Service | 00:15:00 | ||
| Understanding Customer Expectations | 00:10:00 | ||
| Customer Value And Satisfaction | 00:15:00 | ||
| Customer Service And Customer Satisfaction In Retailing | 00:10:00 | ||
| Importance of measuring customer satisfaction | 00:20:00 | ||
| Strategic Management | 00:30:00 | ||
| Types of Decision making Process | 00:15:00 | ||
| Provide Customer Service Excellence To The External Customer | 00:30:00 | ||
| Provide Customer Service Excellence To The Internal Customer | 00:10:00 | ||
| Standards of Performance | 00:30:00 | ||
| The Retail Marketing Mix | 00:30:00 | ||
| Levels Of Customer Satisfaction | 00:15:00 | ||
| Brand Loyalty | 00:15:00 | ||
| Customer Satisfaction Questionnaire | 00:15:00 | ||
Certificate of Achievement
Learners will get an certificate of achievement directly at their doorstep after successfully completing the course!
It should also be noted that international students must pay £10 for shipping cost.
CPD Accredited Certification
Upon successfully completing the course, you will be qualified for CPD Accredited Certificate. Certification is available –
- PDF Certificate £7.99
- Hard Copy Certificate £14.99
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