About This Course
Course Curriculum
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Influencing00:08:00
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Influencing is about helping others understand00:05:00
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Your Personality affects how you influence others00:06:00
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Influence by Listening00:07:00
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Exercise: Your Influencing Inventory00:02:00
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What is Negotiation?00:05:00
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The Drivers of Success in Negotiation00:06:00
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Information and Power in Negotiation00:05:00
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Exercise: Prepare to Negotiate00:02:00
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Successful Negotiation00:05:00
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The Importance of Rapport00:07:00
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Questions in Negotiation00:04:00
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Reducing Stress in Negotiation00:06:00
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Exercise: Examine your Trust Profile00:05:00
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Bringing the Negotiation to a Close00:05:00
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Dealing with Deadlock00:07:00
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Negotiating Online00:04:00
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Specific Negotiation Scenarios00:05:00
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More Negotiation Scenarios00:08:00
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The Negotiator’s Toolkit00:03:00
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Assignment -Influencing and Negotiating