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- Overview
Are you ready to supercharge your business and create lifelong customers? Discover the power of top-notch customer service through our online course: “Customer Service Training.” In today’s fast-paced world, exceptional customer service is not just a luxury; it’s a necessity!
Why is Customer Service Training Essential?
In a recent global survey, 82% of customers reported that they stopped doing business with a company due to poor customer service. This highlights the crucial role well-trained customer service representatives play in retaining your valuable clientele. Our course equips you with the essential skills to ace customer interactions. From mastering the art of communication (Module 04) to gracefully handling complaints (Module 05) and building lasting customer relationships (Module 03), our comprehensive training empowers you to turn every customer encounter into a delightful experience.
Gain the Competitive Edge:
In the UK’s fiercely competitive market, providing exceptional customer service is your ticket to success. The “Customer Service Training” course gives you a competitive edge by meeting and exceeding customer expectations. Plus, with modules carefully crafted for easy comprehension, you can learn at your own pace. Invest in your business’s future today, and watch your customer satisfaction rates soar.
Don’t wait; enrol now and be the customer service champion your customers deserve.
- Course Preview
- Why Choose Imperial Academy?
Imperial Academy offers this premium Customer Service Training course to ensure security in your career. In addition, this comprehensive Customer Service Training course will assist you in building relevant skills that will help you find a job in the related sectors. Also, the Certificate you’ll get after completing the Customer Service Training will put your head and shoulder above others in front of potential employers.
Become the person who would attract the results you seek. What you plant now, you will harvest later. So, grab this opportunity and start learning Customer Service Training!
- What Imperial Academy Offers You
- QLS/ CPD/ CIQ Accredited
- 24/7 Assistance from our Support Team
- 100% Online
- Self-paced course
- Bite-sized Audio-visual Modules
- Rich Learning Materials
- Developed by Industry Specialists
- Career Guidance
- Course Design
Learn at your own pace from the comfort of your home, as the rich learning materials of this premium course is accessible from any place at any time. The advanced course curriculums are divided into tiny bite-sized audio-visual modules by industry specialists with years of experience behind them.
- Audio-visual Lessons
- Online Study Materials
Course Curriculum
| Module 01: Introduction to Customer Service | |||
| Introduction to Customer Service | 00:07:00 | ||
| Module 02: Characteristics of Good Customer Service | |||
| Characteristics of Good Customer Service | 00:04:00 | ||
| Module 03: Customer Relationship Management | |||
| Customer Relationship Management | 00:04:00 | ||
| Module 04: Communicate with Customers | |||
| Communicate with Customers | 00:07:00 | ||
| Module 05: Handling Customer Complaints | |||
| Handling Customer Complaints | 00:07:00 | ||
| Module 06: Problem Solving Over Phone | |||
| Problem Solving Over Phone | 00:05:00 | ||
| Module 07: Improving Customer Service | |||
| Improving Customer Service | 00:07:00 | ||
Certificate of Achievement
Learners will get an certificate of achievement directly at their doorstep after successfully completing the course!
It should also be noted that international students must pay £10 for shipping cost.
CPD Accredited Certification
Upon successfully completing the course, you will be qualified for CPD Accredited Certificate. Certification is available –
- PDF Certificate £7.99
- Hard Copy Certificate £14.99
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