Development
QLS
Business
Healthcare
Health & Fitness
Technology
Teaching
Lifestyle
Design
About This Course
See the Curriculum Section for materials and enjoy learning with Imperial Academy.
Course Curriculum
-
Understanding Customer Service
00:17:00 -
Identifying Customer Expectations
00:06:00
-
Providing Excellent Customer Service
00:07:00
-
Focusing on the Customer
00:08:00
-
Customer Service and the Telephone
00:08:00
-
Handling Complaints
00:12:00
-
Enduring Stress
00:13:00
-
Identifying Basic Communication Techniques
00:09:00
-
Formal and Informal Communication
00:02:00
-
Describing Verbal and Non-verbal Communication
00:04:00
-
Understanding Body Language
00:05:00
-
Making Effective Presentations
00:10:00
-
Fundamentals of Productive Meetings
00:08:00
-
Written Communication
00:13:00
-
Electronic Communication
00:19:00
-
Creating Graphics for Business Communication
00:04:00
-
Communicating Static Information
00:03:00
-
Communicating Dynamic Information
00:03:00
-
Representing Your Boss
00:06:00
-
Communicating Your Boss’s Decisions
00:03:00
-
Supporting Your Boss and Colleagues
00:04:00
-
Building a Partnership with Your Boss
00:13:00
-
Identifying Goals
00:10:00
-
Energy Distribution
00:09:00
-
Time Logs
00:11:00
-
Personal World View
00:10:00
-
Strengths
00:09:00
-
A Building Your Toolbox
00:10:00
-
Establishing Your Action Plan
00:11:00
Subscribe to this course and 2,000+ top‑rated Training Express courses for your organization.
Try imperial academy business
Add to Cart
