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About This Course
- Phone-Based Customer Service Course Overview
Unleash your potential in the Phone-Based Customer Service industry. Develop job-ready competencies for a high-demand career with this Phone-Based Customer Service Course.
The Phone-Based Customer Service career may be the road for you if you’ve always wanted a gratifying profession. Phone-Based Customer Service skills have become more essential than ever as the Phone-Based Customer Service industry continues to create revolutionary services and products. If you’re a problem-solver who enjoys winning, Phone-Based Customer Service career will be both rewarding and profitable.
Even if you’re seeking to change careers, Phone-Based Customer Service will be a rewarding career choice. Expertise in Phone-Based Customer Service also means flourishing in a rising, competitive, and data-driven work environment.
- Why Choose Imperial Academy?
Imperial Academy offers you the benefit of —
- Learn with an engaging voiceover and visual elements to facilitate your learning process.
- Get a year's worth of unlimited access to the course.
- Receive round-the-clock access to expert assistance.
- Participate in quick assessments and get instant feedback on your progress.
- Study on your own schedule from the convenience of your own home.
- Who Is This Course For?
Phone-Based Customer Service course assists you in becoming job-ready, whether you’re trying to start a new career or improve your existing one. You can learn at your own schedule, whenever and wherever suits you best. You will discover all the expertise you’ll need to thrive in an ever-changing Phone-Based Customer Service sector with this online Phone-Based Customer Service course.
- Endorsement
The Quality Licence Scheme has endorsed this course for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Imperial Academy will be able to advise you on any further recognition, for example, progression routes into further and/or higher education.
Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.
- Certificate of Achievement
- Quality Licence Scheme Endorsed Certificate of Achievement
Upon successful completion of the Phone-Based Customer Service course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of —
- 129 GBP within the UK
- 139 GBP for International Delivery (Postal Fees Included)
- CPD Certification
After successfully completing the assessment of this Phone-Based Customer Service course, you will also qualify for the CPD Certificate from Imperial Academy, as proof of your continued development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15. International students will have to pay an extra £10 as postal fees.
- Disclaimer
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
- Requirements
No formal entry requirements! No prerequisites or relevant experience is required!
This course is accessible to anyone with an eagerness to learn. All you require is —
- A smart device with a stable internet connection
- A keen interest in this topic.
- And being over the age of 16.
- Career Prospects
- Customer Service Advisor (£20,000 – £32,000)
- Call Centre Agent (£20,000 – £30,000)
- Helpdesk Support Officer (£22,000 – £40,000)
- Customer Support Executive (£22,000 – £38,000)
- Sales Support Representative (£22,000 – £40,000)
- Contact Centre Specialist (£24,000 – £45,000)
Course Curriculum
-
Module 1: Introduction to Customer Service
00:23:00 -
Module 2: What’s Different about Good Customer Service?
00:12:00
-
Module 3: Customer Relationship Management
00:42:00
-
Module 4: Customer Service Communication Strategies
00:24:00
-
Module 5: Aspects of Phone Etiquette
00:31:00
-
Module 6: Building Rapport Over the Phone
00:24:00
-
Module 7: Inbound and Outbound Calls
00:16:00
-
Module 8: Active Listening and Managing Tough Callers
00:28:00
-
Module 9: Managing Interoffice Calls and Voicemail
00:10:00
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Module 10: Problem Solving over the Phone
01:04:00
-
Module 11: Intra Organisation Dealings
00:35:00
-
Module 12: Measuring Customer Service
00:12:00
-
Assignment – Phone-Based Customer Service
06:10:00
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