About This Course
Course Curriculum
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Module 1: Introduction to Personal Assistant
00:20:00
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Module 2: Business Telephone Skills
00:21:00
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Module 3: Representing Your Boss and Company
00:37:00
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Module 4: Mail Services and Shipping
00:28:00
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Module 5: Travel Arrangements
00:27:00
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Module 6: Organising Meeting and Conferences
00:28:00
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Module 7: Time Management
00:38:00
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Module 8: Record Keeping and Filing Systems
00:31:00
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Module 9: Business Writing Skills
00:43:00
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Module 10 :Organisational Skills
00:28:00
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Module 11: Communication Skills
00:28:00
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Module 12: Customer Service
00:19:00
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Module 13: Effective Planning and Scheduling
00:49:00
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Module 14: Invoicing/Petty Cash
00:30:00
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Module 15: Introduction to Minute Writing
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Module 16: Preparation for Minute Taking
00:20:00
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Module 17: The Meeting Structure
00:16:00
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Module 18: Minute Meeting, Decision and Action
00:18:00
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Module 19: Roles and Responsibility of Minute Taker
00:27:00
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Module 20: Tips for Minute Taking
00:22:00
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Module 21: Technology in Minute Taking
00:12:00
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Module 22: Building Confidence
00:13:00
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Recommended Readings – PA – Personal Assistant
04:58:00
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Optional Assignment – PA – Personal Assistant
04:59:00

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